Incorrect payment taken unable to get in touch

Hello ​@Amy Jones, 

Thank you for reaching out, and welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating, especially when the link for support is not working. I completely understand the situation, and we’ll do our best to help.

To help me look into this further, please send me a private message with the following details:

Account name
Account ID in question
Email address associated with your account
Case number (if one has already been created)

Once I have this information, I’ll follow up to address your concern appropriately.
 
Best Regards,

Luke | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hello ​@Amy Jones, 

I hope you are doing well. I’m checking in to see if you still need assistance with this case. If you are still experiencing the issues, you may provide us with the following information from the last post via private message. 

We are committed to helping you resolve your concern. Let us know if you have any questions. 

Best Regards,

Luke | Docusign Community Moderator