Incorrect payment taken unable to get in touch

Hello ​@Amy Jones,
  

Thank you for reaching out to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: Open a Support Case.
 

If you encounter any challenges upon opening up a case, please send me a private message with your name, email address, and account number. We’ll do our best to assist. 
 
Best Regards,

Luke | Docusign Community Moderator
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