I think I have two DocuSign accounts

Hello ​Rhonda,

Thanks for reaching out, and welcome to the Docusign Community!

We’re sorry to hear about the account issue, and we recognize the frustration that comes with having no clear path to resolution or contact. Your concern is completely understandable, and we know the importance of getting this straightened out. To further assist and to protect your privacy in this public forum, may you please send me a private message with the following information:

Name:

Account Number:

Email linked to the account:

Looking forward to your update. Here if you need us!

Sincerely,

Jenny | Docusign Community Moderator

Hi, Jenny Martin.  Thank you for your help.

I do not see how to make this message private….

<information removed>

Account <information removed>

Harborview Properties, Inc.

There is a circle with RB (My name is Rhonda Berg) in it and one with the logo for my company.

My email is <information removed> but maybe an additional email is being used?

Hello Rhonda,

Thank you for providing the requested information. Additional verification is required for billing-related matters to ensure security. As this is a public forum, and to protect your sensitive information, it requires a case. An email has been sent to you along with the case number. Thanks for your patience and understanding.

Sincerely,

Jenny | Docusign Community Moderator

Hello Rhonda,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best Regards,

Jenny | Docusign Community Moderator