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Question

How to activate QES as an admin

  • December 14, 2025
  • 2 replies
  • 68 views
M
Newcomer
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Hi, 

I created a paid DocuSign account for myself as I urgently need a QES siganture. I added this type of signature, but I have problem with proceeding in the ‘Identity Verification’ section. It looks like it’s used to ask a person I ask for signing to identify themselves, but it doesn’t work anyway; I keep having an error. How do I authenticate myself? I will not be asking anyone for signing now? I just need to have the QES signature active for myself. 

I will be really thankful for your help.

 

Best regards,

Maria

2 replies

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • December 15, 2025

Hello ​@Maria Reizer 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

To check further, please send me your account details via private message, including your account number, the email associated with your paid account, and the specific error message you are getting. 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
 

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • December 23, 2025

Hello ​@Maria Reizer 

How are you? I'm checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you have any problems, we're happy to help you with them here. Wishing you a smooth rest of your day!

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

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