+1Hi everyone,
I’m struggling to get a callback from DocuSign Support. Even though I’ve provided my full phone number with the correct country code, they keep claiming they cannot reach me. Chatbots and email cases are too slow and haven't solved my issue.
Does anyone know why their system fails to dial international numbers? Is there a direct hotline or a way to talk to a real person immediately?
Hello
Welcome to the Docusign Community, and thank you for sharing your experience. I understand how frustrating it can be when you’re unable to get a callback and need immediate assistance.
If you already have a support case ticket number, can you share it with me via private message so I can follow up with the expert who’s handling your case?
We appreciate your patience and understanding.
For future reference, here’s a related article.
How can I request a phone call from Docusign Support?
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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