First time user - W4 and I9 fields are not editable

I sent an envelope with new hire materials - I9, W4 and expected the templates to have fields for the new hire to edit - Name, etc. It only allows them to sign. What did I do wrong?

Thanks

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Hello @KarenWoofnw,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. Rest assured that I will do my best to help you.

To confirm, are you using the template from the templates library ?

Can you provide a screenshot of which part they can’t fill out?

I look forward to hearing from you.

Regards,

Jenny | Docusign Community Moderator

Hello @KarenWoofnw

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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