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Question

Contact number for Support in Australia

  • October 9, 2024
  • 4 replies
  • 236 views

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Hi Docusign Community,

There has been an ongoing issue with my account and I need to discuss this with someone. The 1800 255 982 number for support in Australia no longer works and my account wont allow me to ‘open a case’. 

Any help would be appreciated. Thanks

4 replies

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  • Community Moderator
  • 2554 replies
  • October 14, 2024

Hello @melV ,

Welcome to the Docusign Community and thank you for posting your concerns!

 

Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US”

There is an option to create a case without the the need to log in to your account under “More support options”.

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


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  • Community Moderator
  • 2554 replies
  • October 28, 2024

Hello @melV ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


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  • Author
  • Newcomer
  • 1 reply
  • November 11, 2024

Hi Nathaly,

Unfortunately, as stated in my first question, I am unable to ‘open a case’ therefore this answer has not assisted me with my dilemma… Can I just have a phone number to speak with someone in Australia please?


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  • Community Moderator
  • 2554 replies
  • November 12, 2024

Hello @melV ,

Thank you for reaching back.

Can you provide via a private DM your email address associated with the account, a callback number and a description of your issue?


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!