Close Unmanaged Accounts in my claimed domain

Forum|Forum|1 year ago
February 4, 2025
11 replies
274 views

Hi,

we have claimed our domain, and enabled the Microsoft Authentication.
The authenticated users are now synced by Microsoft Azure.

Unfortunately some users had setup “personal” accounts with their company mail.
I have read about the option to close these accounts, but this does not work. I dont even have that option.
See: https://support.docusign.com/s/articles/Personal-Account-Eviction-How-do-I-deal-with-unwanted-accounts-on-my-claimed-domain?language=en_US&rsc_301

How dow I close / delete those accounts ?
The domain is claimed, so I need them gone.

cheers

Best answer by marco.tanglao

Hello @Marius Otten

Apologies for not getting back to you sooner.

Thank you for sending me your account number and email associated on your account.

You may follow the steps provided in the link below on how you can close their free external accounts associated to your domain.

Close Free External Domain Accounts

Under Signup Settings, you can prevent unmanaged signups so that the domain users cannot create new accounts nor be added to external accounts if they are using an email address of the claimed domain.

These users can only be added to accounts linked to your organization. They must either be created by your administrator or provisioned by just-in-time provisioning.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

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M

marco.tanglao

Docusign Employee

Hello @Marius Otten

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

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