Claim Paid Accounts for Domain

Hello ​@fvreb-wwb,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand you are looking to reclaim and close old accounts associated with the claimed domain of your Organization. Rest assured I'll make my best effort to help you.

To confirm, when you said all are paid accounts, do they have individual paid accounts with Docusign and not users of Docusign enhanced plan linked to your Organization?

Note: A Docusign Administrator, can only evict free external accounts. External accounts with a paid subscription can only be closed by an Administrator of that account. Articles: 

Personal Account Eviction: How do I deal with unwanted accounts on my claimed domain?  

Close Free External Domain Accounts

I look forward to your update. Let us know if need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I should have mentioned that this Organization is in the Demo environment. When I try to close the accounts from organization management is say they must be free accounts to close. All these accounts use the domain email address that are under my organization control. None of these accounts however, should have an ongoing subscription since they are in the demo site.

I have tried the links you provided but these users are listed under domain users. When I “view user” there is no Actions dropdown to close them.

Thank you for your support. I will look towards a support case with DocuSign.