Claim Paid Accounts for Domain

Question

Hi, I am looking to reclaim and close old accounts associated with the claimed domain of our organization account. However, they are all paid accounts and cannot be closed. How can I claim these accounts when the original owners are no longer part of the organization and their emails don't exist anymore? Thank you.

Melanie.Panguito · Accepted Answer

Hello ​@fvreb-wwb,Thank you for your response and clarification. May weconfirm if you've followed the instructions here: Close Free External Domain Accounts. If you still do not see the options, I recommend opening a support case. This will allow a Technical expert to investigate if any backend settings need to be enabled for proper functionality.To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.Open a case in the Docusign Support Center.Let us know if you need further assistance. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Melanie.Panguito · Answer

Hello ​@fvreb-wwb,Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.I understand you are looking to reclaimand close old accounts associated with the claimed domain of your Organization. Rest assured I'll make my best effort to help you.To confirm, when you said all are paid accounts, do they have individual paidaccounts with Docusign and not users ofDocusign enhancedplan linked to your Organization?Note:A Docusign Administrator, can only evict free external accounts. External accounts with apaidsubscription can only be closed by an Administrator of that account. Articles:Personal Account Eviction: How do I deal with unwanted accounts on my claimed domain?Close Free External Domain AccountsI look forward to your update. Let us know if need further assistance. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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