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I have a DocuSign account. I finished the free trial => I tried to get the paid plan => the payment fails because my account isn’t verified => Support Docs say to re-sign up to get the activation email again => I tried that and it doesn't work => Support Docs say that You can Open a Case at support.docusign.com => You need to log in to support.docusign.com => I get an error when I try to log in. 
 

I have tried everything, but nothing worked.

There is no DocuSign support email nor phone number… Which is very annoying.

At this point, there is nothing I can do other than writing this post. I would like help to activate my account so that I can get the paid account.

Hello ​@msoren,

Thank you for reaching out to the Docusign Community! We're sorry to hear about the payment issues, and the situation is understandably frustrating. 

You may try performing these troubleshooting steps first.

  • Clear cache/cookies.
  • Try a different browser(s), like Google Chrome and Microsoft Edge
  • Use Incognito.
  • Try a different device

You may also check this link for more information on how you can upgrade your plan: FAQ: How do I make changes to my Docusign plan?

If you are still unable to make a payment, please feel free to engage with support through live chat for further assistance. 

You may go to this link and click on Live Chat.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

 

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer” so others can find it, too!

 

Hello ​@msoren,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Best Regards,

Jenny | Docusign Community Moderator

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