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I need to know how to reach a human to refund the auto-renewal I was charged on March 6 even though I cancelled my account more than 30 days before renewal. Since I cancelled and got moved to an unpaid plan, I can’t open a case. Nor can I chat with a human online.
Solved
Cancelled my account, yet still got billed & can't open a case
- Newcomer
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are pleased to have you here and are eager to share our knowledge with you.
I understand that you are facing issues with your DocuSign account, including unexpected charges and trouble reaching customer support. We sincerely apologize for any inconvenience this may have caused.
Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please get in touch with Docusign support to review your account and assist you with your billing questions. Here are the steps to reach out for support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- 1499 replies
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are pleased to have you here and are eager to share our knowledge with you.
I understand that you are facing issues with your DocuSign account, including unexpected charges and trouble reaching customer support. We sincerely apologize for any inconvenience this may have caused.
Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please get in touch with Docusign support to review your account and assist you with your billing questions. Here are the steps to reach out for support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- 1499 replies
Hello
I hope you are doing well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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