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Can’t Create or Access Templates – Urgent Help Needed

  • July 22, 2025
  • 2 replies
  • 100 views
L
Newcomer
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Hi everyone,

I’m suddenly unable to create new templates or open any of my existing ones in DocuSign. Every time I click Templates I either get a blank screen or an error message saying the feature isn’t available. This makes it impossible for me to keep using the platform, because I need to send contracts to a large group of people today.

Has anyone run into the same issue?
If you found a solution—or even a temporary workaround—I’d really appreciate your advice.

Details that might help:

  • Plan type: Free Trial

  • Browser & version: Chrome

  • Steps I’ve tried so far: clearing cache, logging out/in, switching browsers, and restarting my computer.

Thanks in advance for any suggestions. I’m on a deadline and this feature is the simplest way for me to distribute contracts!

Best answer by Michael.Rave

​@Live Moment 

The plan type “Free trial” only has a limited number of envelopes included and a time limit on the account itself in order to evaluate Docusign eSignature before committing to a paid plan.

This contradicts your statement that you “need to send contracts to a large group of people”. There is also a limits on the number of recipients per envelope in a free trial, which apply to templates and sending an envelope with a template.

2 replies

Michael.Rave
Docusign Employee
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  • Michael.RaveDocusign Employee
  • Docusign Employee
  • 1019 replies
  • Answer
  • July 22, 2025

​@Live Moment 

The plan type “Free trial” only has a limited number of envelopes included and a time limit on the account itself in order to evaluate Docusign eSignature before committing to a paid plan.

This contradicts your statement that you “need to send contracts to a large group of people”. There is also a limits on the number of recipients per envelope in a free trial, which apply to templates and sending an envelope with a template.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • 1120 replies
  • August 4, 2025

Hello ​@Live Moment 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!


Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.


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