Docusign Gen Templates Changing Fonts

Question

Hello,

We are using Docusign Gen Templates for document generation and for sending for signatures. We are using Word Document templates with special fonts for our documents.

Headers: Montserrat

Body: Rubik

The templates and the merge fields in the template are in the right font format but when we generate PDFs it changes to Arial and Calibri. Any idea why this is happening and what can be done to fix it?

Context: Using Salesforce => Docusign for the document generation, currently working in a Sandbox and a Docusign Developer org.

Melanie.Panguito · Accepted Answer

Hello ​@Sean.Piper93,Thank you for reaching out, and a warm welcome to the Docusign Community! Your presence here is greatly valued, and we're all about sharing knowledge and supporting each other.We're sorry for the inconveniencecaused by the automatic changes in your Docgen template fonts. Rest assured, we're here to provide support and discuss this topic with you.There was a recent update on supported fonts for CLM (and by process Doc Gen for Salesforce).For reference:AnnouncementsThis update might impact what you see when using the product. The update is being rolled out to sites during May and June.DocusignCLM now supports fonts from the following families:ArialCalibriCourier NewMS GothicMS MinchoTahomaTimes New RomanTrebuchetVerdanaWe are removing fonts that are no longer supported. When documents get uploaded, unsupported fonts get replaced with supported alternatives.Note:If you want to preserve fonts in an uploaded PDF or Word document, you can embed fonts into the document before uploading it. When you upload the document to CLM, all fonts get preserved. For information about embedding fonts into documents, see the documentation from your vendor.Sharing is caring:Benefits of embedding custom fonts - Microsoft SupportI hope you find this helpful.If you believe this response effectively addresses your question, please click Best Answer ✅"to help other users with similar questions and locate it more easily. Let us know if you need help or if anything comes up, we're here for you.Best,Melanie | Docusign Community ModeratorIf this helped, feel free to mark it as "Best Answer" so others can find it too!

Melanie.Panguito · Answer

Hi there ​@Sean.Piper93,How are you? I'm checking in to see if the solution I provided has been helpful.If it has, may you please markit asBest Answer ✅? This will help others with similar questions find the solution more easily.🙂Let us know if you still need help or if anything else comes up, we’re here for you.Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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