Hello @Sean.Piper93,
Thank you for reaching out, and a warm welcome to the Docusign Community! Your presence here is greatly valued, and we're all about sharing knowledge and supporting each other.
We're sorry for the inconvenience caused by the automatic changes in your Docgen template fonts. Rest assured, we're here to provide support and discuss this topic with you.
There was a recent update on supported fonts for CLM (and by process Doc Gen for Salesforce). For reference: Announcements
This update might impact what you see when using the product. The update is being rolled out to sites during May and June. Docusign CLM now supports fonts from the following families:
- Arial
- Calibri
- Courier New
- MS Gothic
- MS Mincho
- Tahoma
- Times New Roman
- Trebuchet
- Verdana
We are removing fonts that are no longer supported. When documents get uploaded, unsupported fonts get replaced with supported alternatives.
Note: If you want to preserve fonts in an uploaded PDF or Word document, you can embed fonts into the document before uploading it. When you upload the document to CLM, all fonts get preserved. For information about embedding fonts into documents, see the documentation from your vendor.
Sharing is caring: Benefits of embedding custom fonts - Microsoft Support
I hope you find this helpful. If you believe this response effectively addresses your question, please click Best Answer ✅" to help other users with similar questions and locate it more easily. Let us know if you need help or if anything comes up, we're here for you.
Best,
Melanie | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!
Hi there @Sean.Piper93,
How are you? I'm checking in to see if the solution I provided has been helpful. If it has, may you please mark it as Best Answer ✅? This will help others with similar questions find the solution more easily. 🙂
Let us know if you still need help or if anything else comes up, we’re here for you.
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
Hey Melanie,
It seems wild to me that I can’t keep a custom font that my company uses for our external client facing documents?
We are generating documents through a Salesforce/Docusign integration.
Our documents have lots of conditional logic in the templates but are using the custom fonts Rubik and Montserrat.
Is there no way to keep the custom font? I have not been able to figure out how to embedded fonts into a document?
We are uploading the templates in a Microsoft Word format but the output is often PDF.
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