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Hello,

I am working on a DocGen template, and when I was ready to upload it, I received the error message below. Why am I receiving this error, and how can I fix it?

 

Hello ​@Emad Radwan,

Thanks for reaching out here in the Docusign Community!

Collecting API logs is often the most effective method of identifying the root cause. Please reproduce the issue, collect API logs, and attach the downloaded Log file to your reply.
Here are the steps:

  •  Navigate to your Profile Settings by clicking your profile image
  •  Select My Preferences > Under General, scroll down to the API Request Log section > Enable  > Save
  •  Reproduce the error to ensure it is logged
  •  Return to the API Request Log section > Download  > Disable > Save

Article: API Request Logging

Looking forward to your response.

 

Regards,

Jenny | Docusign Community Moderator

 

Hello ​@Emad Radwan,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue.

 

Regards,

Jenny | Docusign Community Moderator

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