Docgen Preview Failed

Question

Hi,I am currently setting up DocuSign in the Salesforce production org. After reconnecting from the dev account to the production DocuSign account and recreating the DocGen templates, I started receiving an error when trying to preview a template. My user is a Salesforce System Administrator and have both the DocuSign Administrator and DocuSign Document Generator permission sets assigned. I’m also added as a user in the DocuSign Apps Launcher settings in Salesforce.Could you please help me identify what might be causing this error and whether any additional permissions or configuration are required on either the Salesforce or DocuSign side? Thanks!

Noralynn.Niduaza · Answer

Hi ​@Liza H.,Thank you for connecting with the Docusign Community and forbringing this to our attention. We apologize for any inconvenience the issue has caused. I’ll be glad to help you with this.To further isolate the issue, could you please try the recommended steps provided in this article: "Could Not Generate Document [100] Error Occurred Reference ID" Displays When I Try to Generate or Preview a DocumentIf the issue has not been resolved with the information provided, your best next step is to open a Support case so our tech team can take a closer look. 👉 Open a support caseBest regards,Noralynn | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

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