Agreement Template Builder (DocGen) - missing sender fields

Hi ​@romankiryakov,

We appreciate you reaching out to the Docusign Community and apologize for the issue encountered with migrating templates. I’ll be glad to help you with this.

Upon checking there are known issues when modifying or migrating templates, especially if the field types, names, or conditional logic are changed, or if the template is complex (many fields, mixed types). To further isolate the issue, try creating a new, simple test template and migrate it from Demo to Production. If the issue does not occur, the problem is likely with the complexity or recent edits to the original template. Edit the template and inspect the properties of the problematic fields. Ensure there are no naming conflicts or fields with the same name but different types. Also, try exporting the template as JSON, removing the problematic field references, and re-importing. 

If the issue persists after trying the recommended workarounds, we suggest submitting a Support Case and provide the necessary information, such as a screenshot of the error message, so they can look into it.

👉 Open a case in the Docusign Support Center 

Best regards,

Noralynn | Docusign Community Moderator

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Hi ​@romankiryakov,

I hope you’re doing well and having a great day!

I wanted to see how things are going on your end. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community. 😊

Best regards,

Noralynn | Docusign Community Moderator

Hi Noralynn - thank you for your response. It looks like this is a known issue that is being worked on. Do you know if there is an open ticket or ETA for when this bug will be fixed?

Best,

Roman

Hi ​@romankiryakov,

Thank you for responding.

Upon checking, this is still being reviewed. We understand how important this is and appreciate your patience. 

While we don’t have any updates or an eta to share at the moment, we encourage you to submit this as an idea on our Ideas Board: Submit a feature request

It’s where Docusign users can suggest enhancements, vote on existing ideas, and help influence future product improvements.

Thank you for your understanding. We’ll post update if additional information becomes available.

Best regards,

Noralynn | Docusign Community Moderator

If this helped. Feel free to Like👍and click "Best Answer."