[103] Access Denied Reference ID: dfc12fce-cbce-4ba9-b385-5a2dcad82386

Question

Hello,I am currently working on a Gen Template. However, when I attempt to generate a preview of the document, the document is not generated and I receive the following error message. My Salesforce user profile is assigned the System Administrator role, so I do not believe the issue is related to my user permissions. Could you please advise on the cause of this error and the steps required to resolve it?Thank you very much.

Luke.Cervantes · Answer

Hello ​@Zuhdi88,Thank you for reaching out to the DocuSign Community. We appreciate you bringing this to our attention.I understand how frustrating it is to encounter an error while previewing your document, especially when you have the right permission profile on your account.To resolve this quickly, our support representatives needto review the backend logs for this error.I recommend opening a formal support case here: Open a case in Docusign Support Center.When you submit the case, please include your account detailsand the exact error message of the issue.This data will allow our team to pinpoint the root cause immediately.Thank you for your continued cooperation. Let us know if you have any questions.Best Regards,Luke | Docusign Community Moderator

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