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What does a person do if a business uses Docusign without their permission? Who does one complain to?

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What does a buyer do if a business uses Docusign without their permission? Who does one complain to?

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Ma.CubioAnswer

Community Moderator

Hello @Hardsteam
Thank you for reaching out in the Docusign Community!. Docusign is a cloud service provider of electronic signatures, and as a technology service provider, Docusign is a neutral third party to any transaction processed through the platform. Docusign's confidentiality obligations prevent us from providing information to third parties without a proper legal process.
Suppose you dispute that you are a party to a transaction. In that case, you should try to get the relevant information directly from the Docusign account holder or through a legal process, such as a subpoena. Please review Docusign's Law Enforcement Guidelines page for details on submitting a request for data or information.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

M

Ma.Cubio

Community Moderator

Hi @Hardsteam ,

Thanks for your question! Please share more about your concern. That’ll help me (and the Community!) give you the best possible answer.

I'm looking forward to hearing back from you!

— Ma. Cassandra | Docusign Community Moderator

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Hardsteam

Author

New Voice

There no more to add. Who monitors the users of Docusign? I bought a car and the dealer used Docusign for the loan application without my knowledge or permission or my ability to see what I supposedly signed. He did this so I would not see all the extra things he added to the loan contract.

Ron

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M

Ma.Cubio

Community Moderator

Hello @Hardsteam

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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H

Hardsteam

Author

New Voice

I am still waiting for an answer. Who does one complain to at “Docusign” if someone, a seller, uses Docusign for a contract without the buyers permission or knowledge?

Ron

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M

Ma.Cubio

Answer

Community Moderator

Hello @Hardsteam
Thank you for reaching out in the Docusign Community!. Docusign is a cloud service provider of electronic signatures, and as a technology service provider, Docusign is a neutral third party to any transaction processed through the platform. Docusign's confidentiality obligations prevent us from providing information to third parties without a proper legal process.
Suppose you dispute that you are a party to a transaction. In that case, you should try to get the relevant information directly from the Docusign account holder or through a legal process, such as a subpoena. Please review Docusign's Law Enforcement Guidelines page for details on submitting a request for data or information.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Translate

M

Ma.Cubio

Community Moderator

Hello @Hardsteam

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Translate

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.