Hello ​@audrey57 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I understand the sender required you to verify your identity before accessing the envelope, but you were informed that your ID is not supported. I sincerely apologize for the inconvenience. Please see the supported IDs and check if you have the other available ones. If none, please contact the sender to communicate the situation and your request. You can also try using the browser on your device to access the document and verify your identity.

Here is the direct link to the lists of supported IDs for IDNOW: IDnow - Simple & Safe Online Identification

To check specific document models and see if they are listed in the IDnow lists, please check this link: Council of the European Union - PRADO - Search by document country.
You may also check the relevant article for your concern.
ID Verification: Cannot Verify My ID.
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I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions and help them find it more easily. Please let us know if you need further assistance. Thank you!
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi ​@audrey57 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.