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Hello,

I'm trying to complete the identity verification step to sign a document, but I’m facing an issue with the documents I provided:
 

  • My national ID card was issued in December 2024, but it's still the old version, as the new electronic version only started being issued in my city last month. The system seems to reject my ID because it doesn’t match the new version expected by DocuSign.

  • My passport is also new (issued in December 2024) but it’s being rejected as well, because the system only accepts the old 2019 version.

  • My driver’s license is not accepted for identity verification either.


Because of this, I’m unable to verify my identity and sign the document.
Is there any alternative way to complete the verification?


Thank you in advance!

Hello ​@Younes_J,
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
According to our article, What if an ID is not automatically recognized?
If an ID is not automatically recognized, the signer cannot access the envelope. As a fallback option, senders with relevant permissions can manually review IDs. After the sender reviews and accepts the ID, the signer can access and complete the envelope. Otherwise, signers cannot access the envelope, and senders must change the verification requirements for this recipient.
We highly recommend contacting the sender and letting them know about your concern about ID Verification, so they can either remove or change the verification and resend the envelope you need to sign.

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Younes_J 
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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