Hello ​@deepaksinha13,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand the sender required you to verify your identity before accessing the envelope, but you were informed that your ID is not supported. I sincerely apologize for the inconvenience. Please see the supported IDs and check if you have the other available ones. If none, please get in touch with the sender to communicate the situation and your request. 

Here is the direct link to the lists of supported IDs for IDNOW: IDnow - Simple & Safe Online Identification

To check specific document models and see if they are listed in the IDnow lists, please check this link: Council of the European Union - PRADO - Search by document country.

I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer .” This will assist other users with similar questions in finding it more easily. Please let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hey ​@deepaksinha13,

How are you? if my previous response cleared things up or pointed you in the right direction, please click Best Answer so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Sincerely,

 Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!