Cannot access account due to no longer having access to email address

Forum|Forum|1 year ago
December 7, 2024
21 replies
561 views

Hello.

I need access to my other DocuSign account. I no longer have access to the email address the account was registered under. Because of this, I cannot retrieve and enter the access code. I still have the same phone number.

eSignature

Best answer by nathaly.monge

Hello @Alex1231

Thank you for reaching back.

You would need to contact support via a case using the last option “I can’t access my account or invoices”: Open a case in the Docusign Support Center

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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N

nathaly.monge

Docusign Employee

Hello @KarriganN ,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Were you able to create a new case?

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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