Hello, @Farayi
You are welcome to the Docusign Community!
An Admin in your account can use the option: Custody Transfer for transferring envelopes from an user to another.
Custody transfer can be used through the Settings option by an Admin.
See the Best Practices for Custody Transfer:
https://dsucustomers.docusign.com/km-guide-best-practices-for-envelope-custody-transfer/1730977
Let me know if I answered your question, if so, I’d appreciate your Like here, thanks!
Best,
Alexandre
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