Back to Docusign.com
Hi!
Whenever a coworker sends me a document for my signature, an email notification arrives. I can sign it with no problem, but when I try to check the records on my profile just to review the document, it doesn't appear.
This started happening in the last few weeks
Do the senders have to do something different, so I can keep a record of all the documents I have signed?
Thanks
Solved
Records of the signatures are not saved on my profile.
+2- Newcomer
- 1 reply
Best answer by David.Schmitz
- Check the envelope email address and compare to the Account user email address. Verify they are the same.
- Second, if you have multiple DocuSign accounts using the same email address it is possible the envelope went to one Account and not the Account you are checking. Notifications would not be effected but where the envelope lands could be impacted. Check for “Switch Accounts“ under the Profile in the upper right to see if you have several Accounts.
- Last check with DocuSign support with the envelope id to see where it was directed.
+15- Valued Contributor
- 557 replies
- Answer
- Check the envelope email address and compare to the Account user email address. Verify they are the same.
- Second, if you have multiple DocuSign accounts using the same email address it is possible the envelope went to one Account and not the Account you are checking. Notifications would not be effected but where the envelope lands could be impacted. Check for “Switch Accounts“ under the Profile in the upper right to see if you have several Accounts.
- Last check with DocuSign support with the envelope id to see where it was directed.
+2- Newcomer
- 1 reply
Hi David
Thanks for your help
In this case, what is happening is that there is a second account with the same email address as you just mentioned, which is receiving some envelopes.
If I delete the “second” account, are all the envelopes going to arrive at the “main” account?
Or should I do something different?
Just FYI, the main account has a active license
Thanks
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.