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A recipient is not able to complete a Docusign because she isn't able to add her title in the "title" field. Can anyone assist?
Solved
Recipient Can't Fill in "Title" Field
- Legacy User
Best answer by Community Expert
Hi,
Thank you for reaching out here in the DocuSign Community.
By default, our eSignature application should allow your signer to enter their title during the signing session or auto-populate it (if there is a title set for the user) as long as you are using the Title field.
If your recipient is unable to complete the Title field, I would suggest using a text box as a quick workaround instead.
And in the case that you wouldn't like to use a text box instead of the Title field, please refer your signer to us so we can take a closer look at the envelope and error that is being received to appropriately address the issue on your behalf.
https://support.docusign.com/s/contactSupport?language=en_US
Please don't hesitate in letting me know if I can facilitate anything else in the meantime and I will address your request as soon as possible.
Best regards,
Alejandro R.
Community Moderator.
- Docusign Employee
- 1935 replies
- Answer
Hi,
Thank you for reaching out here in the DocuSign Community.
By default, our eSignature application should allow your signer to enter their title during the signing session or auto-populate it (if there is a title set for the user) as long as you are using the Title field.
If your recipient is unable to complete the Title field, I would suggest using a text box as a quick workaround instead.
And in the case that you wouldn't like to use a text box instead of the Title field, please refer your signer to us so we can take a closer look at the envelope and error that is being received to appropriately address the issue on your behalf.
https://support.docusign.com/s/contactSupport?language=en_US
Please don't hesitate in letting me know if I can facilitate anything else in the meantime and I will address your request as soon as possible.
Best regards,
Alejandro R.
Community Moderator.
+1- Newcomer
- 1 reply
We're running into the same issue with our customers but it seems to be sporadic, we can't lock down the root cause. There have been any updates on a resolution since the issue was posted?
It takes a lot of extra time to add the text box workaround above to every page in our documents.
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