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My Gen Templates were working fine, but suddenly stopped. It seems like DocuSing doesn’t accept my word tables anymore.
Does anyone know how to solve it?
Thank you.
+15- Community Moderator
- 2554 replies
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that your Gen template is giving you an error, I understand that this error started to show not long ago on templated that were previously working.
Can you try to copy the data into a new Word file, change the file extension from .docx to .doc and test it?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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