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Unable to find dsfs__DocuSign_Recipient_Status__c object in salesforce

  • February 22, 2024
  • 3 replies
  • 196 views
S
Newcomer
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I have installed the DocuSign for Salesforce core package in my sandbox. I want the recipient related list on contact with following fields  

  • DocuSign Recipient Name, DocuSign Recipient Email, DocuSign Routing Order, Recipient Status, DocuSign Status Record, Date Sent, Date Delivered, Date Signed, Date Declined, Declined Reason

I checked and found out that I do not have ‘dsfs__DocuSign_Recipient_Status__c’ Object in my sandbox that consist these fields. Can someone help me in adding this object or tell me whats wrong and what can ii do to get this. 
Thanks 

 

Best answer by mrave

@sudaifhaiderkpmg

The prefix “dsfs” is related to the eSignature for Salesforce (EFS) legacy package. 

The new package is called DocuSign Apps Launcher and has the prefix “dfsle”. So you should be looking for that namespace. The guide you are using is pointing to referring to the old package.

More information on the two different packages can be found here.

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3 replies

C
Community Moderator
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Hello @sudaifhaiderkpmg, 

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience that this might cause you, I understand that you want the recipient-related list on contact with the following fields:  

  • DocuSign Recipient Name, DocuSign Recipient Email, DocuSign Routing Order, Recipient Status, DocuSign Status Record, Date Sent, Date Delivered, Date Signed, Date Declined, Declined Reason

But you do not have the ‘dsfs__DocuSign_Recipient_Status__c’ Object.

 

To provide you with a proper answer, could you provide the current version that you are using in your sandbox?

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Michael.Rave
Docusign Employee
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  • Michael.RaveDocusign Employee
  • Docusign Employee
  • 929 replies
  • Answer
  • February 23, 2024

@sudaifhaiderkpmg

The prefix “dsfs” is related to the eSignature for Salesforce (EFS) legacy package. 

The new package is called DocuSign Apps Launcher and has the prefix “dfsle”. So you should be looking for that namespace. The guide you are using is pointing to referring to the old package.

More information on the two different packages can be found here.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
C
Community Moderator
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Hi @sudaifhaiderkpmg,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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