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Deleteing a free account

  • September 5, 2019
  • 2 replies
  • 629 views
C
Docusign Employee
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Hello!

I would like to know how to delete my free account: I tried following the steps you usually recommend but under the "Admin page->Billing and Usage" there is no "Edit plan" option.

Thank you for the support.

Best answer by Community Expert

Here is a DocuSign article with the steps to close an account...

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

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C
Docusign Employee
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Here is a DocuSign article with the steps to close an account...

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

C
Docusign Employee
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Please refer to Step 6 in the article as it looks like a DocuSign Support case would be needed.

Individual account – Administrator – without the option to "Edit Plan" under Go to Admin | Billing:

Submit a support case with your request for processing account closures, plan changes, and refunds. 

The following information will be required in order to process your request:

  • Account number
  • Account administrators email address
  • Last 4 digits of the credit card number
  • Contact phone number

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