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Hi! I was trying to complet the last step in signing the contract and I I needed to confirm my identity. I choose to do it via Bank ID, but the problem is that in my contact it’s my full name including middle name, in my Bank ID I only have my first and last name. And because of that I can’t confirm my identity because it’s different from my contract. How should I do?
+15- Community Moderator
- 2554 replies
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
There is only 2 options:
- Contact the sender of the envelope and request them to change the document to match you ID.
- Or change the ID to one that matches the name in the envelope.
I recommend you contact the Sender.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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