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Hi there, I have never had this problem before, but now, I can’t move the signing box on the page to the position I want. Normally use Apple Pencil but nothing works, it positions on the page and unmoveable.
Solved
moving docusign box on the page
+2- Newcomer
- 1 reply
Best answer by nathaly.monge
Hello
Thank you for reaching out here in the DocuSign Community.
I’m sorry to hear that the field is not getting positioned correctly, I understand that you are trying to add a field, however, once added you can’t move it.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using VPN, or if on one already, disconnect from VPN and try again
Regarding the support issue, you can find the steps on how to open a case in the following article if still needed: How do I open a case in the DocuSign Support Center?
- Go to the DocuSign Support Center website.
- Click on "Open a Support Case" at the top of the page.
- Click on the "Continue" button below the options for eSignature, Rooms, and CLM.
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
- Answer
Hello
Thank you for reaching out here in the DocuSign Community.
I’m sorry to hear that the field is not getting positioned correctly, I understand that you are trying to add a field, however, once added you can’t move it.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using VPN, or if on one already, disconnect from VPN and try again
Regarding the support issue, you can find the steps on how to open a case in the following article if still needed: How do I open a case in the DocuSign Support Center?
- Go to the DocuSign Support Center website.
- Click on "Open a Support Case" at the top of the page.
- Click on the "Continue" button below the options for eSignature, Rooms, and CLM.
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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