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Are my esig envelope allowance and SMS delivery allowance separate? So if i only send esig envelopes via email my SMS deliveries don't decrease? And vice versa, if i send via SMS does my esignature allotment decrease?

C
Docusign Employee
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Are my esig envelope allowance and SMS delivery allowance separate? So if i only send esig envelopes via email my SMS deliveries don't decrease? And vice versa, if i send via SMS does my esignature allotment decrease?

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

If a user sends via email only, SMS allotment doesn't decrease.

If a user sends via SMS (or SMS+email) then they are consuming:

  • 1 eSignature envelope.
  • 1 SMS envelope.

The SMS envelope encases the eSign envelope.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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4 replies

C
Docusign Employee
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Hello,

Thank you for reaching out here in the DocuSign Community.

If a user sends via email only, SMS allotment doesn't decrease.

If a user sends via SMS (or SMS+email) then they are consuming:

  • 1 eSignature envelope.
  • 1 SMS envelope.

The SMS envelope encases the eSign envelope.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Docusign Employee
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Thank you. Still a bit confused. Just 1 SMS = 1 SMS and 1 Esign? Just 1 Esign = 1 Esign? Wondering what else SMS's can be used for than if they uses the Esign allotment.

C
Docusign Employee
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Thank you. Still a bit confused. Just 1 SMS = 1 SMS and 1 Esign? Just 1 Esign = 1 Esign? Wondering what else SMS's can be used for then if they use the Esign allotment. Ray
C
Docusign Employee
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Hello,

I apologize for the inconvenience, but yes, when an envelope is sent only via email SMS allotment doesn't decrease, only when you use the SMS delivery, the allotment decreases.

In general, we also have authentication using SMS.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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