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I did not get my PDF signed documents just an e-mail that said complete. I need those in PDF Format. Can you get my DocuSign e-mails from 4-6-23 resent in the proper format? I tried logging into to DocuSign but still was unable to print.

C
Docusign Employee
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Please HELP! - I need these to get my clients account bound,

Bonnie Clark

*******@*******.com

***************

Best answer by Community Expert

Hi,

Thank you for following up.

The attachment behavior will not necessarily be consistent across all envelopes, as this is subject to both the sending account settings and the document size limitation of 5 MB.

You can find more details on this topic, here:

Why are documents not attached to the 'Completed' email notification?

If you would prefer to discuss this over the phone you can create a new support case or call:

• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

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4 replies

C
Docusign Employee
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Hi,

Thank you for reaching out here in the DocuSign Community. 

There are certain scenarios in which the completed documents might not be included as part of the envelope completion email.

You can find more details on these scenarios, here:

Why are documents not attached to the 'Completed' email notification?

Regarding how you can download the documents from your end if you still have the completion email in your inbox the easiest way would be to access the link included as part of the notification and download the documents there.

As an alternative, you may log into your DocuSign eSIgnature user and download your documents in Manage>Inbox>Download (next to the envelope),

You can find more information on this process, here:

How do I download and print a document that I received?

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

C
Docusign Employee
Forum|alt.badge.img

,

I got them for All except this e-mail. There is a problem on DocuSign’s end. Please call me as I need these documents ASAP.

Thanks

Bonnie Clark

Ben Spurgin Insurance Agency

C
Docusign Employee
Forum|alt.badge.img

Hi,

Thank you for following up.

The attachment behavior will not necessarily be consistent across all envelopes, as this is subject to both the sending account settings and the document size limitation of 5 MB.

You can find more details on this topic, here:

Why are documents not attached to the 'Completed' email notification?

If you would prefer to discuss this over the phone you can create a new support case or call:

• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

M
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  • September 20, 2024

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