A user already has a general DocuSign account for signing documents, but not one aligned with our organization.I recently set him up with an account through our organization. Does he now have 2 DocuSign accounts? Can they be merged?

Thank you.

David, What if a company sets up an account for a signer on their document, without checking for the same email address of a company already in docusign? I have a company email account, not a personal one, so I don't want to delete it. How do I access the completed document I signed for another company and move or copy it to my company's account files?

@Joanne S. Beckman​  The problem here is that two Accounts exist with the same email address, therefore it makes it difficult to take any action such as "Forward" because the email address that you would be forwarding the envelope to might send it right back to the same account instead of the account you want it to. I deal with this regularly and there are two solutions...

1) Close one account

2) Change the email address associated to one account.

It doesn't sound like you wish to close an account so if you changed the email address you could then "forward" the completed envelope without an issue.

Just as a sidenote, some Accounts can "claim domains" which means only one Account could utilize the email addresses for that domain and basically would not allow for multiple accounts with the same email address.

Is this answer still accurate?

Thank you!