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After recieving a notice 'delivery failure' and for the following reason: Auto Responded: Correct to fix email address errors, I reviewed the email address and there was no error. What else could have caused the delivery failure?
- Legacy User
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
If the email addresses are correct, there could be an issue with the recipient's email server when attempting to send, and to which I recommend they reach out to their IT department. Also, please view the following article: https://support.docusign.com/s/articles/Why-am-I-still-receiving-delivery-failure-notifications-after-correcting-a-recipient-s-e-mail-address
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- 1935 replies
- Answer
Hello,
Thank you for reaching out here in the DocuSign Community.
If the email addresses are correct, there could be an issue with the recipient's email server when attempting to send, and to which I recommend they reach out to their IT department. Also, please view the following article: https://support.docusign.com/s/articles/Why-am-I-still-receiving-delivery-failure-notifications-after-correcting-a-recipient-s-e-mail-address
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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