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Why is my bill $514.00?
- Legacy User
Best answer by Community Expert
Hi,
Thank you for reaching out here in the DocuSign Community.
I am sorry to hear that you are having trouble with your bill total. Since there is not an individual plan that costs $514 then most likely the reason your bill is so high is that there are multiple users in your account.
You are welcome to confirm if that is the case in your invoice, which can be found in Settings>Plan and Billing.
For detailed steps on this process and how to read your invoice, see:
Where is my latest billing and invoice information?
If you are able to confirm that there are multiple active subscriptions under your account, you can close these users in Settings>Users.
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- 1935 replies
- Answer
Hi,
Thank you for reaching out here in the DocuSign Community.
I am sorry to hear that you are having trouble with your bill total. Since there is not an individual plan that costs $514 then most likely the reason your bill is so high is that there are multiple users in your account.
You are welcome to confirm if that is the case in your invoice, which can be found in Settings>Plan and Billing.
For detailed steps on this process and how to read your invoice, see:
Where is my latest billing and invoice information?
If you are able to confirm that there are multiple active subscriptions under your account, you can close these users in Settings>Users.
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
- 3548 replies
I need to talk to someone over the phone. There is one person who is currently using the same account.
- Legacy User
- 3548 replies
Hi,
Thank you for following up.
You may contact DocuSign support at your earliest convenience at:
• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US
Remember that as long as you are still an account administrator in your account you can close any undesired users in Settings>Users>Actions>Close.
For detailed steps on this process, see:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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