+1We just joined Docusign with a standard edition using 1 seat. I’m the admin. When was setting everything up, I added 3 users to the seat. I need to add another user. Per the online support instructions, when I click settings then users, I don’t see the “add user” button. I only see an “add seat” button.
Do I need to purchase another seat to have 4 users active?
+14Yes, every user needs a seat to access Docusign eSignature.
It sounds like you initially purchased 3 users/seats and assigned them and now need to purchase another seat to add user 4 to the account. If any of the previous 3 users is not there anymore, you could deactivate them and assign the open seat to someone new.
+14Hi
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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