Back to Docusign.com
Why is the stamp vanishing when we are trying to upload a 'scanned stamped' document into Docusign and how to solve this issue? The document gets uploaded but the stamp vanishes---please help resolve
Solved
Please help: Stamp vanishes when uploading 'physically stamped scanned' document into Docusign
+1- Newcomer
Best answer by nathaly.monge
Hello
Thank you for reaching out here in the DocuSign Community.
I’m sorry to hear that the scanned document is giving issue when uploading to DocuSign, I understand that the stamp disappears.
Once you have scanned your document, can you try flatten it by printing to a new PDF?: How to resolve a document upload error by printing the document to a new PDF
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
1 person likes this
+15- Community Moderator
- 2554 replies
- Answer
Hello
Thank you for reaching out here in the DocuSign Community.
I’m sorry to hear that the scanned document is giving issue when uploading to DocuSign, I understand that the stamp disappears.
Once you have scanned your document, can you try flatten it by printing to a new PDF?: How to resolve a document upload error by printing the document to a new PDF
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.