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I am trying to change my e-mail address. I keep receiving an authentication code but it is not being accepted. I ask for another code, the same code comes and again does not work
+1- Docusign Employee
- 1 reply
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+14- Docusign Employee
- 663 replies
Hello,
You basically should login, click over your initials in the right top corner, then Manage Profile, click in Privacy & Security, you will need to login again through a code send to your account’s email. After gel authenticated, you just need to click on the left, option My Profile, then on the middle-right click in Update, give a new email address then send a code to the email, authenticate with such code then ready to go.
Where are you facing problems?
Best,
Alexandre
+12- Frequent Contributor
- 523 replies
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🌍 Docusign Partner | Partner Profile
🏆 Docusign 2024 APAC Reseller Growth Partner of the Year
🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 Docusign Community Leaderboard Top 5 contributor.
🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
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