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Adding email_settings when creating an envelope throws API_REQUEST_IS_FORBIDDEN error

V
Newcomer
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The error I am getting is as follows:

{"errorCode":"API_REQUEST_IS_FORBIDDEN","message":"The API request is forbidden. Request blocked due to excess usage"}


However when I do not set the email_settings it is working perfectly fine. 

I also see in documentation that only users with canManageAccount can use this setting. This is an API key that has been generated. how do I give that access to that key ? Or is that not a best practice ?
 

2 replies

JohnSantos
Valued Contributor
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  • JohnSantosValued Contributor
  • Valued Contributor
  • 982 replies
  • March 26, 2025

​@vidyanandfx 

  • To call email_settings or other admin-level endpoints, the API user must have canManageAccount.
  • You give that permission by making the DocuSign user associated with the Integration Key an admin (or assigning a custom permission profile that includes canManageAccount).
  • If you only need to do occasional config changes, consider using an admin user just for those tasks and a non-admin user for daily sending.
Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
M
Community Moderator
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  • marco.tanglaoCommunity Moderator
  • Community Moderator
  • 442 replies
  • April 7, 2025

Hello ​@vidyanandfx 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

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