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Unable to create the envelope

  • February 23, 2024
  • 3 replies
  • 317 views

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Hello, I am new and got the following message when trying to create an envelope:

 

 

Unable to create the envelope. The specified Integrator Key was not found or is disabled. Invalid account specified for user

 

can you please help me?

Best answer by Robin

Hi there, this is a known issue. I have just spoke to DocuSign support. No ETA on a fix. Sounds like affecting everyone.

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3 replies

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  • New Voice
  • 5 replies
  • Answer
  • February 23, 2024

Hi there, this is a known issue. I have just spoke to DocuSign support. No ETA on a fix. Sounds like affecting everyone.


Justin Jiang
Digital Collaborator
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  • Digital Collaborator
  • 205 replies
  • April 25, 2024

Any updates on this?


Forum|alt.badge.img+1
  • Newcomer
  • 1 reply
  • January 4, 2025

Hi! I have been experiencing this exact issue for the last 3 days. Did anyone get guidance on how to resolve? I have reached out to docusign and no response.