Skip to main content
arrow-left Back to Docusign.com
Solved

Can't send a document even after purchase order confirmation received.

L
Newcomer
Forum|alt.badge.img+1

Even after purchase order confirmation received, it says I have zero sends left!

Please advise!

Thank you!

Best answer by Alexandre.Augusto

Hello, @LilyS.

 

After doing a login to your account, click in your initials(photo) in the top right corner in the Navigation  bar.

Verify if there is an option “Switch Accounts”, if so, select the other account. Check if you can send envelopes now.

 

I hope that helps!

Best,

Alexandre 

View Original
Is this content helpful?

2 replies

Alexandre.Augusto
Docusign Employee
Forum|alt.badge.img+14

Hello, @LilyS.

 

After doing a login to your account, click in your initials(photo) in the top right corner in the Navigation  bar.

Verify if there is an option “Switch Accounts”, if so, select the other account. Check if you can send envelopes now.

 

I hope that helps!

Best,

Alexandre 

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
A
Community Moderator
Forum|alt.badge.img+15

Hi @LilyS.,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

Reply


Most helpful members this week

Code of Conduct

Docusign Community

Code of Conduct