Skip to main content
arrow-left Back to Docusign.com
Solved

question regarding go live

  • February 29, 2024
  • 2 replies
  • 134 views
A
Newcomer
Forum|alt.badge.img+1

Hi, 

I am in the process of going live, having completed all necessary requirements. I have a production DocuSign account currently in a 30-day trial period. However, while attempting to transition from my developer account to the production account, I encountered an error. Could you please check the grammar in this statement?

 

Select Production Account
Select an eligible production account to manage this integration key.

Information:
These accounts don't support API integrations. Select a different production account to continue.Learn moreLearn more, opens in new window

 

Best answer by Christopher.Alpizar

Hello @Asif, 

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, I know the importance of the billing information available. I understand that questions about the Go Live process.

 

The Go-live process cannot be done in an account that has the Free trial plan.

To go live with the eSignature API you need a developer sandbox account and integration key, 20 or more API calls run using the key in a 24-hour period, and an active production DocuSign account with a supported plan. You also need administrator privileges for the live production account to link the key. More information at DocuSign Developer FAQ - Integration Keys and Go Live

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

View Original
Is this content helpful?

2 replies

C
Community Moderator
Forum|alt.badge.img+14

Hello @Asif, 

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, I know the importance of the billing information available. I understand that questions about the Go Live process.

 

The Go-live process cannot be done in an account that has the Free trial plan.

To go live with the eSignature API you need a developer sandbox account and integration key, 20 or more API calls run using the key in a 24-hour period, and an active production DocuSign account with a supported plan. You also need administrator privileges for the live production account to link the key. More information at DocuSign Developer FAQ - Integration Keys and Go Live

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
Forum|alt.badge.img+14

Hi @Asif,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply


Most helpful members this week

Code of Conduct

Docusign Community

Code of Conduct