Still being charged despite cancelling

Hello ​@Denebee,

Thank you for reaching out, and welcome to the Docusign Community! We are pleased to have you here and are eager to share our knowledge with you.

I understand that you are facing issues with your DocuSign account, including unexpected charges, and you cannot create a case. We sincerely apologize for any inconvenience this may have caused.

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support can review and assist you with billing questions. The workaround is to create a case without logging into your account, please use the section at the bottom of the page: Get Support

I hope this is helpful. If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have followed the instructions provided but have received no response and since I couldn’t submit the case while being logged in, there is no way to look for a status update or follow up without docusign reaching out to me.  I am honestly more frustrated than ever that I cannot simply speak with a human being.  There is also no way to update my payment information to make sure I do not get charged again. 

Hello ​@Denebee,

Let me check it. Can you please send me a private message with the case number? Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Denebee,

I received your message. Thank you for providing the information I requested. I followed up on your case. Please expect someone to give updates on your case. I sincerely apologize for any inconvenience caused.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.