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Hello ​@gshohaiep 

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you are getting an error message and if you are having issue as well to get a support call you. 

You may follow the steps provided in the link below on how to open a case and under the “Additional Details”, you can leave your preferred day and time for the call.

More support options

Please also include the phone number where they can contact you, availability and time zone. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@gshohaiep 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator