+1Hello. I am a Realtor and got a eSigned document (pdf). It has a DocuSign Envelope ID. I have doubts that it was signed by the persona that the Sender states. I requested the validation certificate, but the sender refused to provide it … making me even more suspicious.
Can I get the certificate and Audit Trail with the envelope ID knowing that I am not party to the DocuSign session?
How can I get this if the sender refuses to provide it?
Thanks
Best answer by mrave
You can download the Certificate of Completion (CoC) directly from the DocuSign platform, if you were included in the signature workflow.
It sounds like you have not been in the signature workflow. Therefore, you need to request it from the sender or another recipient in the workflow. If the sender refuses to provide it, you may get if from another recipient., but as you said it sounds suspicious and you need it get more details on who signed the document. DocuSign will not provide the CoC to you.
You can check the validity of the document and that is has not been tampered with. Open it in a PDF reader and review the embedded certificates. If the signature workflow leveraged digital certificates. They will also show up in the PDF reader and you are able to validate, which person has actually signed the document.
If they used a standard electronic signature, you will find some more details about the signers in the CoC, but no personal certificate will be embedded into the PDF. In this case expect only the DocuSign platform seal when reviewing the certificated in a PDF reader.
+14You can download the Certificate of Completion (CoC) directly from the DocuSign platform, if you were included in the signature workflow.
It sounds like you have not been in the signature workflow. Therefore, you need to request it from the sender or another recipient in the workflow. If the sender refuses to provide it, you may get if from another recipient., but as you said it sounds suspicious and you need it get more details on who signed the document. DocuSign will not provide the CoC to you.
You can check the validity of the document and that is has not been tampered with. Open it in a PDF reader and review the embedded certificates. If the signature workflow leveraged digital certificates. They will also show up in the PDF reader and you are able to validate, which person has actually signed the document.
If they used a standard electronic signature, you will find some more details about the signers in the CoC, but no personal certificate will be embedded into the PDF. In this case expect only the DocuSign platform seal when reviewing the certificated in a PDF reader.
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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