+1A few months ago, we purchased a 5-seat license for the Standard Edition of DocuSign through TechSoup and were provided with a voucher. However, despite multiple attempts, we have been unable to successfully add the seats.
Additionally, our subscription does not permit us to raise a support case directly, leaving us without a resolution for several months now.
We kindly request your assistance in resolving this issue
+14Hello
Thank you for reaching out to the Docusign Community.
I apologize for the inconvenience. To better assist you, can you provide me with the email linked to the account and the account number via DM? Please do not post here as a public comment since it is Private, Identifiable Information that cannot be discussed in a public post.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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