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Question

Envelope allowance exceed on free account

  • December 9, 2024
  • 4 replies
  • 96 views
C
Newcomer
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I have had a free account that I use only for signing documents myself, since 2020 or 2021. All of a sudden last week, I’m getting a message that “the envelope allowance for the account has been exceeded.” I have never, ever, sent an envelope, so I don’t understand the issue.

 

Up at the top, it even says 3 sends left:

 

I sent a message to DocuSign, and got a “there is no limit for signing, only for sending” message, so I’m stumped. Why would this be happening? I literally only use it for signing.

Thank you in advance! This is such an inconvenience!

Jerry.Withers
1 person likes this
  • Jerry.Withers
    Jerry.Withers

4 replies

Hengfeng Ge
Frequent Contributor
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  • Hengfeng GeFrequent Contributor
  • Frequent Contributor
  • 545 replies
  • December 9, 2024

the trail account can send 3 envelope free, so it notice that you still can send 3 envelope.

 

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

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C
Newcomer
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I realize that. Unfortunately, it doesn’t change the fact that it’s telling me I’ve reached my maximum envelopes when I’ve never sent one.

 

Hengfeng Ge wrote:

the trail account can send 3 envelope free, so it notice that you still can send 3 envelope.

 

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

 

C
Newcomer
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  • CT-DSNewcomer
  • Newcomer
  • 2 replies
  • December 10, 2024

Other users have had the same issue. You can try to contact support, but they were unable to help me since I am not a paid user.

 

C
1 person likes this
  • C
    christineflarsen
C
Newcomer
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Well, it’s worked for a week or so, but now I’m getting the message again. So frustrating.

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