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One of my users sent a document to be signed. When it was completed, the notification she sought turned up attached to the initial email in her Sent folder. Why would that be? Configuration setting?

C
Docusign Employee
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One of my users sent a document to be signed. When it was completed, the notification she sought turned up attached to the initial email in her Sent folder. Why would that be? Configuration setting?

Best answer by Community Expert

Hello,

Thank you for reaching back.

All envelopes sent from the account (completed or in progress) end up in the sent folder, this is by design, however, they should also be able to see the completed documents in the Completed Folder: https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=lcd1578456417701.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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4 replies

C
Docusign Employee
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Hello,

Thank you for reaching out here in the DocuSign Community.

Apologies, but can you clarify with more information what you mean by "the notification she sought turned up attached to the initial email in her Sent folder"? Can you provide a screenshot so that I can better understand your issue?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
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Example:

This is her DocuSIgn eSignature mailbox, SENT Envelopes

And within we see the "Completed": responses, instead of landing in the Complete folder.

She was wondering why it lands in "Sent" folder.

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching back.

All envelopes sent from the account (completed or in progress) end up in the sent folder, this is by design, however, they should also be able to see the completed documents in the Completed Folder: https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=lcd1578456417701.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
Forum|alt.badge.img

Good morning,

Thank you for your clarification. I have passed it to my user and we agree this is valuable to her having 2 locations to verify the completion of the documents.

Hope you and all in community have a great day

DenTet

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