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Something went wrong.. The response signature failed cryptographic validation

  • April 8, 2025
  • 1 reply
  • 31 views
R
Newcomer
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Something went wrong. The response signature failed cryptographic validation.

We have downloaded the metadata xml from the url in our organization.

I was able to extract the authN verification and encryption (the same docusign cert) and set them correctly in our sso idp provider connection.

The signer cert has been uploaded to the docusign organization configuration/certificates; and set correctly on the idp.

How do we get to the docusign logs for our organization to see what is the issue? Instead of guessing with attributes, formats, certificates, urls/uri’s. 

Thanks for looking.

1 reply

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • 115 replies
  • April 10, 2025

Hello ​@rfransix,
 

Thank you for reaching out, and welcome to the Docusign Community! Thank you for bringing this to our attention and we apologize for any inconvenience this has caused you. Rest assured that we are fully committed to providing you with the best service possible.
 

Your experience may seem to be unusual behavior which we need to thoroughly investigate. We highly recommend for you to create a support case for further assistance.

Please log out and go to “Get Support” page.

Scroll down to More support options then from there it will allow you to open a case without logging in to your account.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

 

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