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SQL Server Error with DocuSign/Salesforce

  • 30 April 2024
  • 4 replies
  • 28 views
K
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When trying to send a document via DocuSign within Salesforce, the following error appears:

“A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error:0 - The remote computer refused the network connection.)”

Followed by:  “Argument is undefined.”

Any thoughts on the source/cause of this error?

4 replies

Alexandre.Augusto
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Hello, @KathyF2112 

 

Welcome to the Docusign Community!

 

This SQL error seems related to Salesforce. Have you tried to contact Salesforce support? It seems not related to Docusign specifically. In general, Docusign does not use SQL servers.

 

My suggestion: contact your Docusign eSignature Admin and/or your Salesforce Admin to check if they are using a Connection with Microsoft SQL server, the error says the SQL server is rejecting the TCP connection, also sometimes anti-malware softwares blocks some TCP ports to connect.

 

I hope that helps!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
K
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Follow-up:  This seemed to resolve itself after about an hour, with no changes made on our end (in either Salesforce or DocuSign). Must have been something on the Salesforce end. Thanks!

Justin Jiang
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Thanks for the follow up

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
N
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Hello @KathyF2112 ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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