Back to Docusign.com
I started the free trial on 12/4/24 and used all the envelopes I had, so I upgraded to a paid plan today 1/1/25 and it’s still saying I don’t have any envelopes to use… what is going on? I just paid for a plan so I would have envelopes to use. I also to open a case about this and it said I need to upgrade my plan to open a case but all paid plans should be able to open a case to my understanding. Very frustrated… Help please!
+15- Community Moderator
- 2554 replies
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear about the unfortunate experience when upgrading.
What plan did you purchase?
Regarding opening a case, when a new purchase is made it takes some time for the system to update and therefore might not recognise the plan you have now can open a case. Can you try opening a case again?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
Thank you for reaching back.
Glad to hear that your issue has been solved, please mark your response as “Best Answer” so that other user can find your response easier.
Please let us know if you need assistance with anything else. I hope you have a great day!
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.